Terms & Conditions

Last updated: April 29, 2026

This Privacy Policy describes how Elys ("Site," "we," "us," or "our") collects, uses, and discloses your personal information when you visit the Site, use our Services, make a purchase at care@elyslab.co ("Site"), or interact with us regarding the Site (collectively, the "Services"). In this Privacy Policy, the terms "you," "your," and "yours" refer to the user of the Services, whether you are a customer, a visitor to the Site, or any other individual whose data we have collected in accordance with this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, for example to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected personal information about you over the past 12 months from various sources, as described below. The data we collect and use varies depending on how you interact with us.

In addition to the specific uses described below, we may use the data we collect about you to communicate with you, provide or improve the Services, comply with legal obligations, enforce applicable Terms of Use, and protect or defend the Services, our rights, those of our users, or others.

Personal Information We Collect

The type of personal information we collect about you depends on how you interact with our Site and use the Services. When we use the term "personal information," we mean information that identifies, relates to, describes, or can be linked to you. The following sections describe the categories and specific types of personal information we collect.

Data We Collect Directly From You

The data you provide to us directly through our Services may include:

Contact information such as your name, address, phone number, and email address.

Order information such as your name, billing address, shipping address, payment confirmation, email address, and phone number.

Account information such as your username, password, security questions, and other information used to keep your account secure.

Customer service information, such as the information you choose to include in your communications with us, including when you send a message through the Services.

Certain features of the Services may require you to provide specific information about yourself. Failure to provide this information may prevent you from using or accessing those features.

What Data Do We Collect About Your Usage?

We may also automatically collect certain data about your interaction with the Services ("Usage Data"). We may use cookies, pixels, and similar technologies ("Cookies") for this purpose. Usage Data may include information about how you access our Site and your account, including information about your device, browser, network connection, IP address, and other data related to your interaction with the Services.

Data Collected From Third Parties

Finally, we may collect information about you from third parties, such as vendors and service providers who may collect data on our behalf, including:

Companies that manage our Site and Services, such as Shopify.

Our payment processors, who collect payment information (for example, your bank details, credit or debit card information, and billing address) to process your payment, so that we can fulfill your orders and deliver the products or services you requested, and to fulfill the contract we have entered into with you. When you visit our website, open or click on emails we send you, or interact with our services or advertisements, we or the third parties we work with may automatically collect certain data through online tracking technologies such as pixels, web beacons, software development kits, third-party libraries, and cookies. All data we collect from third parties is processed in accordance with this Privacy Policy. Please also refer to the "External Sites" section below.

"Articles and Links."

Use of Your Personal Information

Product and Service Delivery: We use your personal information to provide you with the services and fulfill our contract, including processing payments, completing orders, sending notifications regarding your account, purchases, returns, exchanges or other transactions, creating and managing your account, arranging shipments, facilitating returns and exchanges, and other functions related to your account. We may also enhance your shopping experience by allowing Shopify to use your account to link your account to other Shopify services you choose to use. In that case, Shopify will process your data in accordance with its Privacy Policy and Consumer Privacy Policy.

Marketing and Advertising: We may use your personal data for marketing and advertising purposes, such as sending marketing communications, advertisements, and promotions by email, SMS, or postal mail, and to show you ads for products or services. This may include using your personal data to better personalize services and advertisements on our website and other websites. If you reside in the EEA, the legal basis for this use is that our data processing activities are based on our legitimate interest in selling our products, in accordance with Article 6(1)(f) of the GDPR.

Security and Fraud Prevention: We use your personal data to detect, investigate, or take action against any fraudulent, illegal, or malicious activity. If you choose to use the Services and create an account, you are responsible for the security of your account information. We strongly recommend that you do not share your username, password, or any other access credentials. If you believe your account has been compromised, please contact us immediately. If you reside in the EEA, the legal basis for these data processing activities is our legitimate interest in ensuring the security of our website for you and our other customers, in accordance with Article 6, Section 1(f) of the GDPR.

Communicating With You and Improving Our Services: We use your personal data to provide customer service and improve our services. It is in our legitimate interest to be responsive, provide you with efficient service, and maintain our business relationship with you, in accordance with Article 6, Section 1(f) of the GDPR.

Cookies

Like many websites, we use cookies on our website. For more information about the cookies we use to manage our Shopify store, please visit https://www.shopify.com/legal/cookies. We use cookies to manage and improve our website and services (including to remember your actions and preferences), to carry out analytics, and to better understand how users interact with the services (in our legitimate interest to administer, improve, and optimize the services). We may also allow third parties and service providers to use cookies on our website to optimize services, products, and advertising on our site and other websites.

Most browsers accept cookies by default, but you can configure your browser to delete or refuse them through your browser settings. Please note that deleting or blocking cookies may affect your user experience and result in certain services being interrupted or unavailable, including certain features.